Successful execution of office relocations, setups, refresh and upgrades with multilingual support for over 10 Asia Pacific city locations
One point of contact for total vendor management and procurement services
Ongoing partnership spanning over 15 years across the Asia Pacific region
“Our head of IT was blown away how quickly systemsGo completed our Sydney office hardware procurement and universal desk installation. Other companies have taken twice as long.”
–Expedia Australia
Challenge
In its expansion of offices throughout the Asia Pacific region, Expedia’s Digital Workplace requirements included office setups, relocations, and refresh and upgrade projects for its IT infrastructure.
The region’s cultural, environmental, and linguistic differences made it challenging for Expedia to ensure its offices followed the corporate IT global standards. By outsourcing one provider for all 10 Asia Pacific office locations, Expedia would be able to manage all of its IT systems and infrastructure conveniently.
Solution
Throughout the 15 year-long partnership, systemsGo has successfully delivered comprehensive Digital Workplace solutions for Expedia.
For the Singapore, Bangkok and Kuala Lumpur office relocations, systemsGo completed:
· Office cabling, cabling expansions
· Structured cabling systems procurement and installation with CAT6 consistency across all Expedia offices
· Network hardware, voice systems and wireless technology procurement
· Intermediate Distribution Frame (IDF) room build, including racks, cabinets, Heating, Ventilation, Air-Conditioning (HVAC), power and fire suppression installation
· Uninterruptible Power Supply (UPS) technology procurement & installation
systemsGo has also successfully delivered the following relocation and expansion projects:
Tokyo office relocation and expansion
· Office cabling, IDF room cabling and Adhoc cabling task
· Additional desks and workstations implementation
· Hardware procurement
· Audiovisual components procurement and installation
· UPS technology procurement and installation
· Karaoke room voice channel (VC) upgrade
Manila office relocation
· Hardware procurement, including laptops, monitors, keyboard/mouse, docking stations and cables
Shanghai office relocation
· Office cabling
· Structured Cabling Systems (SCS) procurement and installation, including GigaSPEED CAT6 cables and IDF room cabling
· UPS technology procurement and installation
systemsGo has provided additional project management, procurement and installation services at the following Expedia locations:
Hong Kong office
· Cabling Avaya telephony cloud systems
· Dismantle, replace and installation of television units
· Digital signage
Sydney office
· Hardware procurement
· Universal desk installation
Brisbane office
· Establishing and maintaining IT support contracts
Osaka office
· Project management and execution of office downsize
systemsGo has further demonstrated efficiency and expertise in the recent Sydney office installation of 190 monitors and workstations, completed within only 2 days.
Results
Expedia continues to rely on systemsGo for providing an ideal working environment throughout their offices in the Asia Pacific. As Expedia’s regional presence continues to expand, systemsGo consistently delivers a consistent level of excellence.
When the Covid-19 global pandemic initially impacted the tourism industry, systemsGo was readily available for Expedia’s office relocations and downsizing. Despite the uncertain times Expedia has faced over the past several years, systemsGo’s consistent standard of excellence in IT services and support have been crucial to the resilience and success of Expedia’s digital platform business.
About the client
As the Expedia Group’s Asia-Pacific subsidiary, Expedia has become one of the region’s fastest-growing online travel portals. Their innovative digital platforms provide access to an extensive selection of hotels, flights, activities and other travel services, providing travellers with broader choices and budget options.