익스피디아

Challenge

In its expansion of offices throughout the Asia Pacific region, Expedia’s Digital Workplace requirements included office setups, relocations, and refresh and upgrade projects for its IT infrastructure.

The region’s cultural, environmental, and linguistic differences made it challenging for Expedia to ensure its offices followed the corporate IT global standards. By outsourcing one provider for all 10 Asia Pacific office locations, Expedia would be able to manage all of its IT systems and infrastructure conveniently.

Solution

Throughout the 15 year-long partnership, systemsGo has successfully delivered comprehensive Digital Workplace solutions for Expedia.

For the Singapore, Bangkok and Kuala Lumpur office relocations, systemsGo completed:

· Office cabling, cabling expansions
· Structured cabling systems procurement and installation with CAT6 consistency across all Expedia offices
· Network hardware, voice systems and wireless technology procurement
· Intermediate Distribution Frame (IDF) room build, including racks, cabinets, Heating, Ventilation, Air-Conditioning (HVAC), power and fire suppression installation
· Uninterruptible Power Supply (UPS) technology procurement & installation

systemsGo has also successfully delivered the following relocation and expansion projects:

Tokyo office relocation and expansion
· Office cabling, IDF room cabling and Adhoc cabling task
· Additional desks and workstations implementation
· Hardware procurement
· Audiovisual components procurement and installation
· UPS technology procurement and installation
· Karaoke room voice channel (VC) upgrade

Manila office relocation
· Hardware procurement, including laptops, monitors, keyboard/mouse, docking stations and cables

Shanghai office relocation
· Office cabling
· Structured Cabling Systems (SCS) procurement and installation, including GigaSPEED CAT6 cables and IDF room cabling
· UPS technology procurement and installation

systemsGo has provided additional project management, procurement and installation services at the following Expedia locations:

Hong Kong office
· Cabling Avaya telephony cloud systems
· Dismantle, replace and installation of television units
· Digital signage

Sydney office
· Hardware procurement
· Universal desk installation

Brisbane office
· Establishing and maintaining IT support contracts

Osaka office
· Project management and execution of office downsize

systemsGo has further demonstrated efficiency and expertise in the recent Sydney office installation of 190 monitors and workstations, completed within only 2 days.

Results

Expedia continues to rely on systemsGo for providing an ideal working environment throughout their offices in the Asia Pacific. As Expedia’s regional presence continues to expand, systemsGo consistently delivers a consistent level of excellence.

When the Covid-19 global pandemic initially impacted the tourism industry, systemsGo was readily available for Expedia’s office relocations and downsizing. Despite the uncertain times Expedia has faced over the past several years, systemsGo’s consistent standard of excellence in IT services and support have been crucial to the resilience and success of Expedia’s digital platform business.